Terms of Service

Overview

This website is operated by Vitalis Organics. Throughout this website, the terms “we”, “us” and “our” refer to Vitalis Organics.

These Terms of Service apply when you visit vitalisorganics.com, use our website or purchase a product from us. By accessing our website or placing an order, you agree to these Terms of Service and the policies referred to within them.

Please read these terms carefully before using our website. If you do not agree with them, you should not use the website or purchase products through it.

1. Eligibility

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to place an order through our website.

You agree to provide current, complete and accurate information when placing an order or creating an account.

2. Online store

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.

You must not use our website or products for an unlawful or unauthorised purpose, interfere with the operation or security of the website, introduce malicious code or attempt to gain unauthorised access to any part of the website.

3. Product information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, pricing and other information are accurate and current.

Colours and packaging may appear slightly different depending on your screen, device, photography, manufacturing variations or packaging updates.

We may update product information or packaging from time to time. Any material change affecting an order already placed will be handled fairly and in accordance with applicable law.

4. Wellness information

Information provided on our website, social media, emails or other materials is general information only. It is not medical advice and is not intended to diagnose, treat, cure or prevent any disease or medical condition.

Always read the product label and ingredient information before use. If you have allergies, sensitivities, a medical condition, are pregnant or breastfeeding, take medication or have questions about whether a product is suitable for you, seek advice from an appropriately qualified healthcare professional.

Individual needs and experiences vary. Nothing on our website should replace professional medical advice.

5. Orders

Submitting an order is an offer to purchase the selected products. We may accept or decline an order where reasonably necessary, including because:

• A product is unavailable

• Payment cannot be authorised

• Pricing or product information contains a genuine error

• We reasonably suspect fraud or unauthorised activity

• We cannot deliver to the supplied address

If we cannot accept an order after payment has been taken, we will notify you and issue an appropriate refund.

Your order confirmation should be checked carefully. Please contact us promptly if any information is incorrect.

6. Prices and payment

All prices displayed on our Australian website are in Australian dollars.

Applicable product prices, delivery charges, discounts and taxes will be displayed at checkout before you complete your purchase.

We may change prices for future purchases. Price changes will not affect a completed one-time order. Subscription price changes will be handled in accordance with our Purchase Options Cancellation Policy and any applicable notice requirements.

Payment must be made using one of the methods offered at checkout.

7. Subscriptions

When you choose Subscribe & Save, you authorise recurring charges at the price and frequency shown at checkout until the subscription is cancelled.

Subscription customers may be able to skip an order, pause, update or cancel their subscription through their customer account.

Full subscription billing, renewal, modification and cancellation terms are contained in our Purchase Options Cancellation Policy, which forms part of these Terms of Service.

8. Shipping and delivery

We currently ship website orders within Australia.

Processing times, shipping charges, tracking, local delivery and other delivery information are set out in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise. We will handle delayed, missing or damaged deliveries reasonably and in accordance with Australian Consumer Law.

9. Returns and refunds

Returns, refunds, damaged products and change-of-mind requests are governed by our Return and Refund Policy.

Nothing in these Terms of Service or our other policies excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

10. Promotions and discount codes

Promotions and discount codes may be subject to additional conditions, including eligibility requirements, expiry dates, product exclusions and usage limits.

Discounts cannot be exchanged for cash and may not be combined unless expressly stated. We may withdraw or correct a promotion where there is a genuine error, misuse or fraud, subject to applicable law.

11. Website content and intellectual property

Unless otherwise stated, the content on this website—including branding, product names, text, photographs, graphics, packaging designs, videos and logos—is owned by or licensed to Vitalis Organics and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes. You must not reproduce, distribute, sell, modify or commercially exploit our content without prior written permission.

12. Reviews and submitted content

If you submit a review, photograph, comment or other content to us, you confirm that:

• The content reflects your genuine experience

• You have the right to submit it

• It does not infringe another person’s rights

• It is not unlawful, misleading, defamatory or harmful

We may moderate or remove submitted content where reasonably necessary. We will not edit customer reviews in a way that creates a misleading impression.

We will seek appropriate permission before using identifiable customer photographs or content in marketing where required.

13. Third-party services and links

Our website may contain links to or integrate with third-party services, including Shopify, payment providers, delivery providers and social media platforms.

Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party websites that we do not control, but this does not limit any responsibility we have under applicable law.

14. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that certain information must be processed to complete orders, provide customer service, manage subscriptions, prevent fraud and operate the website.

15. Availability and website access

We aim to keep the website available and accurate, but access may occasionally be interrupted for maintenance, updates, technical issues or circumstances outside our reasonable control.

We may suspend or restrict website access where reasonably necessary to protect customers, our business or the security and integrity of the website.

16. Liability and Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

To the extent permitted by law, we are not responsible for loss caused by:

• Misuse of a product

• Failure to follow product instructions or warnings

• Incorrect information supplied by a customer

• Unauthorised or unlawful use of the website

• Events outside our reasonable control

Any limitation in these terms applies only to the extent permitted by law.

17. Changes to these terms

We may update these Terms of Service when our products, services, business practices or legal obligations change.

Updated terms will be published on this page with a revised effective date. Changes will apply prospectively and will not unfairly remove rights relating to an order already accepted.

Where reasonably required, we will provide notice of material changes.

18. Severability

If any part of these Terms of Service is found to be invalid or unenforceable, that part will be removed or limited to the minimum extent necessary. The remaining terms will continue to apply.

19. Governing law

These Terms of Service are governed by the laws of New South Wales and the Commonwealth of Australia.

Nothing in this section prevents a consumer from exercising any rights available under applicable Australian consumer law.

20. Contact information

Questions about these Terms of Service can be sent to:

Vitalis Organics
Email: sales@vitalisorganics.com
Business address: Suite #1001, 79-83 Longueville Road, Lane Cove, NSW 2066
ABN: 30078573934
Website: vitalisorganics.com