Refund policy

Return and Refund Policy

We hope you love your My Nightly Ritual order. If something isn’t right, please contact us so we can help.

Change-of-mind returns

We accept change-of-mind return requests made within 14 days of delivery, provided that the product:

Is unopened, unused and in its original condition
Has its safety seal and packaging intact
Includes proof of purchase

For health, hygiene and food-safety reasons, we cannot accept change-of-mind returns of opened or partially consumed food products.

To request a return, contact us at [customer service email] before sending the product back. If your return is accepted, we will provide return instructions and the appropriate return address. Products returned without first contacting us may not be accepted.

Customers are responsible for change-of-mind return postage. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Original delivery charges are not refundable for change-of-mind returns.

Damaged, faulty or incorrect products

Please inspect your order when it arrives and contact us as soon as reasonably possible if your product is damaged, faulty, unsafe or different from what you ordered.

Email [customer service email] with:

Your name and order number
A description of the issue
Photographs of the product, packaging and shipping box, where relevant

We may need to assess the product before confirming the appropriate remedy. Depending on the circumstances and your rights under Australian Consumer Law, this may include a replacement, refund or another appropriate remedy.

If we ask you to return a faulty, damaged or incorrect product, we will cover the reasonable cost of return postage.

Refunds

We will notify you once your return has been received and assessed.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been approved.

If more than 15 business days have passed since we approved your refund, please contact us at [customer service email].

Exchanges

We do not offer standard exchanges. If you would like a different product, you may return an eligible unopened product in accordance with this policy and place a new order.

If you received an incorrect, damaged or faulty product, please contact us so we can arrange an appropriate remedy.

Subscription orders

Cancelling a subscription stops future renewal orders but does not automatically cancel an order that has already been processed.

Subscription renewal orders are otherwise subject to this Return and Refund Policy. For information about pausing, skipping or cancelling future subscription orders, please refer to our Purchase Options Cancellation Policy.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.