Shipping policy

Shipping Policy

Thank you for ordering from Vitalis Organics. We currently deliver My Nightly Ritual Australia-wide, with free local delivery available to eligible addresses in postcodes 2106 and 2107.

Order processing

Orders are normally packed and dispatched within 2–3 business days.

Business days are Monday to Friday, excluding NSW and national public holidays. During launches, promotional periods and other high-volume times, processing may take slightly longer.

You will receive an order confirmation after completing your purchase and a separate shipping confirmation when your order has been dispatched.

Standard shipping

Standard tracked shipping within Australia is charged at a flat rate of $10.95 per order.

Orders are sent using Australia Post. Delivery timeframes vary depending on the destination, particularly for regional and remote locations. Any estimated delivery dates displayed at checkout or provided by Australia Post are estimates and are not guaranteed.

The 2–3 business-day processing period is separate from Australia Post’s delivery timeframe.

Free local delivery

Free local delivery is available for eligible delivery addresses within postcodes:

2106
2107

If your address qualifies, Free local delivery will appear as an option during checkout.

Please provide a complete and accurate delivery address, telephone number and any helpful delivery instructions. We may contact you to confirm delivery arrangements.

Free local delivery applies only to addresses within the eligible postcodes and cannot be exchanged for a discount or cash value.

Tracking

Australia Post orders include tracking. Once your order has been dispatched, you will receive tracking information using the email address provided at checkout.

Tracking information can sometimes take time to update after a parcel has been lodged. If your tracking has not updated within a reasonable period, please contact us and we will assist with an enquiry.

Authority to leave

Australia Post may leave a parcel in a safe place when authority to leave or Safe Drop applies.

If you request or permit authority to leave, your parcel may be left unattended at the nominated delivery address. Delivery is generally considered complete when Australia Post records the parcel as delivered to the address or approved safe place.

Please select a secure delivery location. If you are concerned about parcels being left unattended, consider using an address where someone will be available to receive the delivery.

If a parcel is recorded as delivered but cannot be located, please check around the property and with other household members or neighbours before contacting us. We will assist you in raising an enquiry with Australia Post where appropriate.

Nothing in this section excludes or limits any rights you may have under the Australian Consumer Law.

Incorrect or incomplete addresses

Please check your delivery information carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or lodged with Australia Post.

If an order is returned to us because an address was incorrect or incomplete, or because the parcel was not collected, we will contact you. An additional shipping charge may apply before the order can be sent again.

Delayed or missing parcels

Occasional delays may occur due to weather, peak delivery periods, carrier disruptions or circumstances outside our reasonable control.

If your parcel has not arrived within a reasonable period after the estimated delivery date, please contact us at sales@vitalisorganics.com with your name and order number. We will review the tracking and, where appropriate, open an enquiry with Australia Post.

Please allow Australia Post a reasonable opportunity to investigate a delayed or missing parcel.

Damaged parcels or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible at sales@vitalisorganics.com.

Include:

Your name and order number
A description of the problem
Clear photographs of the product, packaging and shipping box

Please retain the product and packaging until we have assessed the issue. We will arrange an appropriate remedy in accordance with our Return and Refund Policy and the Australian Consumer Law.

Subscription deliveries

Subscription orders are normally dispatched every four weeks according to your subscription schedule.

The shipping method and shipping charge selected when the subscription is created will apply to future recurring orders unless changed. Eligible subscription deliveries to postcodes 2106 and 2107 may qualify for free local delivery.

Customers are responsible for updating their subscription delivery address before the next renewal order is processed.

You can manage your delivery address and upcoming subscription orders through your customer account.